Privacy Policy

Pharmacy Weight Loss Whitehaven | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Whitehaven collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Whitehaven is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Whitehaven and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and relevant clinical details required for prescribing
• Payment information: Billing details processed securely through our payment provider
• Consultation data: Responses to online health questionnaires and pharmacist assessments
• Technical data: IP address, browser type, and website usage data collected via cookies

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatment and issue prescriptions where appropriate
• Dispense and deliver your medication, typically within 1 working day of pharmacist approval
• Maintain accurate clinical records and support ongoing patient care
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Communicate with you about your orders, treatment, and any clinically relevant updates
• Improve the quality and safety of our services

Our lawful basis for processing health data is the provision of healthcare services, and for general personal data, it is the performance of a contract and compliance with legal obligations.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how visitors use our site. We use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand site usage so we can improve our services
• Functional cookies: Remember your preferences to personalise your experience

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

• Prescribing partners and independent prescribers involved in your clinical care
• Delivery and courier services to fulfil your medication order
• Secure payment processors who handle transactions on our behalf
• IT and software providers who support our pharmacy systems
• Regulatory bodies such as the GPhC or NHS where we are legally required to do so

All third parties are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years from the date of last treatment, in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems within the UK.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data. These include the right to access the information we hold about you, the right to request corrections if your data is inaccurate, and the right to request deletion of your data where it is no longer necessary. You may also have the right to restrict or object to how we process your information. To exercise any of these rights, please contact us using the details below and we will respond to your request promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.